Hello everyone!
I’m pleased to announce the release of version 3.1.0 of the "Ticket Plus + Helpdesk + AI Chatbot " module, now available on Dolistore.
New featured functionality
The update introduces a significant improvement in ticket management:
- it is now possible to link specific USER GROUPS to each TICKET TYPE (bug, commercial support, others, etc.).
- the system will automatically assign new tickets on a ROTATING basis among the members of the corresponding group.
Requirements to implement this feature
- Groups are configured from Dolibarr’s native user management
- Ticket types are defined in the corresponding Dolibarr dictionary
Then on this module’s settings you can optionally assign user group to each type of ticket:
And then, when a external visitor of the public HelpDesk choose the type of ticket then module TicketPlus will assign the corresponding user of the corresponding internal user group:
Do you have more ideas to improve the module?
This new functionality emerged from one of our users’ suggestions. As a development policy, when proposed improvements benefit the entire community, I offer to share development costs. In this specific case, the development (4 hours) was shared 50% with the requesting client.
If your organization needs additional functionalities, I’ll be happy to evaluate the proposal and provide you with a time and cost estimate. Don’t hesitate to contact me at this same email address.
