Step2.php gives 500 Internal Server Error

Installing my Dolibarr
1

Hello, I am trying to install Dolibarr on my Windows hosting. I have copied all the files to the server as mentioned in this article: “https://wiki.dolibarr.org/index.php/Installation_-Upgrade#On_a_mutualized_Web_Hosting_Provider.28with_restricted_access.29”

The installation starts successfully. However, after the end of step1.php and just when step2.php is accessed, I get the 500 Internal server error. The same thing successfully works on the localhost system. So, I have set the max_execution_time to 90000 in the PHP settings file. Also, the same setting is done in the step2.php file. However, I am unable to resolve the error. The solution is really required so that I can use this application.

dolibarr_step2_error.png
dolibarr_step2_error.png1003×276 56.8 KB

2

Hi,
Open browser console (right click and choose “inspect”) and you will see the errors in console. Without knowing what is wrong we cannot help. It can be a permissions error,
a PHP timeout or a coding error.
Also
IF YOU NEED HELP:
Please copy and complete the text below (including the lines) at the top of your initial post.

-------------------------------------------------------------------------------------
DOLIBARR ENVIRONMENT
- Version: 			[Your Dolibarr version]
- Operating System: 		[Server OS type and version]
- Web Server: 			[Webserver type and version]
- PHP: 				[PHP version]
- Database: 			[Database type and version]
- URL(s): 			[Affected URL(s)]
-------------------------------------------------------------------------------------

This will greatly help the community to reach out with advice and tips to your query.

3

Hello,

Thank you very much for your reply.

I checked the Inspect option for console and also for the network. The console is coming blank. The network page shows 500 error for step2.php. I have attached various screenshots for reference.

Below is the required information:

DOLIBARR ENVIRONMENT
- Version: 8.0.4
- Operating System: Web Hosting
- Web Server: Godaddy Plesk Admin (Shared Website)
- PHP: 5.6
- Database: MySQL (Database client version: libmysql - mysqlnd 5.0.11-dev - 20120503 - $Id: 15d5c781cfcad91193dceae1d2cdd127674ddb3e $)
- URL(s): http://hrms.teknosyssolutions.com/install/step2.php

Thanks again for helping.

Regards,
Charudatta M.

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